The Lock Up Self Storage

This place is just stellar and amazing. Justin is extremely polite, helpful, patient and willing to go the extra mile at all times without even flinching.

We recently moved our belongings from New York to Florida and had originally chosen a storage unit near our condo sight-unseen. The rate was decent, and we locked it in for six months, but once we finally visited the place last week… it was a hard NO. Dirty, questionable smells, and honestly, I was starting to wonder if any of our items would even be salvageable. Our contract was ending in early December anyway, so we immediately went searching for a new facility. That’s when we found The Lock Up Self Storage in Bonita Springs—just a mile or so up the road, and truly a night-and-day difference. From the moment we walked in and met Jim, we knew we were in the right place. He was incredibly friendly, patient, and knowledgeable. The building was spotless. It smelled clean (which is definitely not something you appreciate until you’ve been in a gross facility!), and the security features were exactly what we were used to in New York: a code to enter the building and another code for the elevator. That instantly gave us peace of mind. Jim showed us two different units to help us decide on the right size, and we settled on a 10x10 at a very fair price. Honestly, at that point we were moving regardless of cost—the difference in quality was THAT dramatic. The unit we chose was a carpeted end unit, which made unloading and organizing so much easier. No bugs, no signs of vermin, no weird smells, great lighting, and clearly well-maintained. We rented a U-Haul that same day, emptied the old unit, and moved everything into The Lock Up Self Storage. Best decision ever. The old place was also about to raise our rent by nearly $90 a month, which was laughable considering the condition it was in. We’re now completely at peace knowing our belongings are safe, clean, and stored in a place we trust. Huge thank you to Jim, who made the entire experience smooth and stress-free. Highly, highly recommend The Lock Up Self Storage if you want security, cleanliness, and excellent customer service. We could not be happier with the switch.

It was simple and easy renting my unit. Justin, the property manager explained everything in detail. The units are immaculate. Highly recommend.

We received excellent customer service from Justin. We had to change the size of our unit at the very last minute. He was very accommodating with our needs regarding our move in. I would definitely recommend this location.

Justin went the extra mile and got me a locker last minute. He is great to deal with and is a truly great at his job. The facility is clean, the carts are always available for use. Definitely recommend.