Storage Rentals of America

I had a very pleasant easy-going move in. Easy Access, and the unit was clean. The place was nice and cool, easy pezzy.. I give it a thumbs up. Thanks 🤗

I had a good first experience but this next time I opened the storage and literally the next 2 days I had all my items out due to a safety hazard on their end. It was someone seemingly crazy living in the storage and I was scared to be there to grab any of my items without having additional people and they didn’t even feel the slightest bit of sympathy and at least give half my money back for the inconvenience.

I had a wonderful experience today. The property is very nice and clean The people in the office was welcoming ready to answer all my Storage questions highly recommended

Lisa was phenomenal with assisting me. So helpful and knowledgeable with 10 years of experience. She definitely is an asset to your company and deserves a raise or a promotion. Sincerely Honest Customer

I rented a storage unit yesterday online. And met with an employee to finalize my paper work ( African American women, i cant remember her name) very nice and showed me around the complex. Fast forward to today 5/23/25 4pm. I used my code and enter through the side. A Caucasian or Hispanic employee confronted me and says " what's your unit number " I paused ⏸️ for a second and searched my phone for the unit.. she responded with " you don't have a unit " !!.. This is on camera.. thank God the other employee was there to say " no he has a unit " This woman who didn't give her name, nor ask if I needed help me made me feel like a trespasser!! I want to speak with her manager.. and I want a full apology... I'm a new & paying customer .. try and be professional.. So update on previous post - after sharing my opinion about my treatment. I was retaliated against me . I received a email terminating my least ( which I had for 2 days ) . I arrived at the store and found two different employees working ( very nice / helpful) I showed them the email, they called the boss on speaker. And he approved me being banned from all SROA .. I can't believe how I'm treated. The employee said she felt unsafe around me ????. Really?.. I couldn't get answers but I will be contacting corporate to see video footage. Initially I was told they don't give refunds.. but the employees agreed that I should get a refund for a unit I had 2 days.. my initial charge was 92 dollars.. I was only refunded 73 dollars?. How does that work ?