Storage Rentals of America

It is so hard to find good businesses that actually care about customer service so when I find one, I like to share. Storage rentals of America made my life easier just when I needed a quick, affordable solution. Malik answered every question that I had and then some. He was friendly, helpful and knowledgeable. Great job!

Do not rent from the location at 113 Overseas Highway. I arrived at 0930 when they were supposed to be open. No one was present. I was able to rent a unit over the phone while I sat in my car in the parking lot. While on the phone a man tried to get into the office around 9:45 to pay his bill but he couldn’t because no one was there. After renting a unit the code I was given did not work. I was on the phone with customer service in Miami unsuccessfully trying to fix my code until 10:30. During this time another man arrived to drop off stuff at his unit. He said “this place is terrible and there is never anyone here to help.” I was told by customer service that they finally got a hold of the person that should be in the office and they were on their way, but could not tell me when they would get there. After 10:30 I left to go back to Storequest and negotiate a better price. I was able to get a better price at Storequest. I called Storage of America to cancel my unit and told them I made a mistake. Of course customer service transfer me to someone else that still hasn’t helped me after leaving a message yesterday January 3rd.

Malik made my experience here very enjoyable he was very knowledgeable and help guide me to the right size storage to fit my needs. I look forward to seeing him again i might just come in to pay my bill instead of online payments that's one thing I love about Key West the ppl make the experience and Malik sure made mine great !

I don't usually do reviews but it's so hard to find people who are friendly, helpful and actually like their jobs. Great experience with Malik. He answered all of my questions and did it with a smile! Thanks

They are absolutely wonderful to deal with. Very patient with answering questions and also overall help. We've had storage here since 2022, frequently getting and returning certain items. The facility is super clean, convenient and easy. Highly recommend! If you can get Valencia to help you, she is wonderful!