SmartStop Self Storage

The place showed a little wear and tear but I'm not looking to live here LOL. However, Melissa was great! I came in around 5:15 and I can see she was working on a project, so I gave her space to finish that and she jumped in and showed me a bunch of units, gave me the lowdown about the place, and made the sign up process easy...she has a good sense of humor too! And the unit wound up being cheaper in person than what they quoted me online, which is usually unusual.

Laina was amazing - great experience and so patient with us. Also appreciated Ivan’s help. Great service!

The staff is always helpful. Randi is amazing. He’s always looking to help you and find solutions for you. I’ve never had a bad experience here. Just make sure you read the fine print. They do great promotions however they do end after six months which is actually really good because then you save a lot of money!

Went in to get a storage unit and had the pleasure of being helped by Eric. He was kind, knowledgeable and extremely helpful. Definitely recommend this storage facility. Thank you Eric

We have 3 units here. 4 as of today, though when I went to place my items in the unit it had a LOCK on it and nobody was at the office (2:04 pm) when the office is open until 4, and nobody returned any of my messages. 2 trucks and car filled to the top. In our other 2 units, a RAT or numerous mice went through 2 of our units and damaged boxes, chewed through the Christmas skirts, my mothers items whom passed away last year, through blanket bags, chewed up a stool of ours, and bags with holiday gifts. A box filled with rat poo was left behind as well as within our bags. I called to share and kindly ask that they put traps around because our 2 units are not side by side with means they are chewing up owns in multiple units. They did not have the courtesy to call back regarding that either. Very unprofessional and discouraging. If my own health was not suffering and my father was not just diagnosed with cancer now, I would move all 3 of our units elsewhere. We’ve been here for the last 10 years and never has it been as bad as the past 2 years. The a/c not working or set high , elevators not working, the only thing updated was the keypads and software/systems. Please care about your customers, do not sell units online if you have a lock on them and no employees at the office when they should be, and take care of the rat problem. It’s not okay.