SecureSpace Self Storage Miami Coral Way

This has been one of the worst customer service experiences I’ve ever had, and I’m relieved I didn’t end up storing my belongings here. I reserved a unit online and was required to upload my driver’s license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was “fixed.” After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY

Angie was the best part of the service. She was very professional and kind, took time to give me all the information needed.

I had a great experience with Angie and Jeff at this storage unit. They were extremely helpful, kind, and professional throughout the process. The facility is clean, well-organized, and feels very safe, which gave me a lot of peace of mind. I highly recommend this place to anyone looking for a reliable storage unit with excellent customer service.

Efficient and fast service. I walked in without a reservation and customer service agent, Jeff, was immediately helpful showing me units. The facility is well lit and has air conditioning, units were all clean and had good size availability. Definitely recommend.

Storage place is super convenient and easy to access. It’s secured with codes and air conditioned. Super clean facility as well. Angie in the office was lovely to work with and efficient. Highly recommend if you need a climate controlled storage unit. Only reason I didn’t give 5 stars is because the rates go up A LOT.