SecureSpace Self Storage Homestead

Amazing facility, atmosphere and hospitality. Marcel was a great help and very knowledgeable at what he does. Thank you for the great experience!!!

Went in to check on prices for units (which were quite reasonablefor the area), the gentleman at the counter Marcel was extremely friendly, knowledgeable and extremely patient! The available storage units were clean as we're the grounds. Will definitely be using them!

I had a very frustrating experience with SecureSpace before I even moved in. I specifically told Marvin that I needed a storage unit I could access this weekend. He guaranteed I would have immediate contactless access since it was an outdoor unit. Based on that assurance, I went ahead and rented. While completing the online forms, my driver’s license kept getting rejected. I called back and spoke with Samantha, who asked if I had a middle name. When I said yes, she told me that was why the system was rejecting my ID. I spent several minutes re-uploading my license because no one told me I needed to include my middle name and there was no separate field for it. She then had me add my middle name into the same line as my first name just to get the system to accept it. After all that, Samantha informed me that I would not actually have access this weekend and that I had been given the wrong information. Her solution was to try to upsell me to an indoor unit that costs over $100 more per month than what I originally agreed to. This felt extremely misleading and like a bait-and-switch. It is now Saturday evening and I’m being told I have to wait until midday Monday to hear back from a manager to figure this out. I have a POD that needs to be cleared by Tuesday, which is going to be extremely difficult now that I don’t even know if I’ll have access to this unit or when on Monday. To make matters worse, I was charged prorated days for a unit I can’t even access when promised. This has been a horrible experience with this company and I haven’t even moved in yet. I would not recommend renting here unless you want conflicting information, wasted time, and unexpected costs.

Friendly manager and a good storage space. Samantha did an excellent job helping me with a change in my parking space.

I was shopping around Homestead área for space to park my truck and after Visit few places I found SecureSpace self storage and Angel the manager surprised me with his excellent customer service making me feel like home and not ripping me off like all the others places. Besides it was a very smoothly transaction. He is a great asset to the company. I can not thank him enough. Keep up the good work 💪👍