iStorage

Had a good experience here. I bought a lock from them and the key part ended up breaking, so I thought I’d have to pay for another one. But a worker named John helped me out and gave me a new one for free since it wasn’t supposed to break. Really appreciate the help, great customer service.

I moved out today. The staff was excellent. I left foe two reasons Increase of fees, no light near the unit - not fixed for over a year.

George is an incredible person to work with; he embodies the kind of down-to-earth attitude you wish to encounter during challenging times. Unfortunately, I can't say the same for Kristin. She was exceptionally pleasant when we were initially exploring options for a storage company. However, a couple of months later, when I needed extra time to move out due to unforeseen circumstances, her demeanor shifted dramatically. She wore an ugly scowl on her face and transformed into a rather unpleasant individual. I requested a little extra time because it was just my 70 year old mother and me handling the move, and there was quite a bit to transport. However, her reaction made it seem as if I were robbing her, as she responded, “I can’t allow that.” This kind of inconsistent behavior is the type of dynamic that most people find frustrating in businesses. Personally, there is no company I will work for that will ever make me treat people like this. In my rush to meet the deadline for moving out, without any flexibility from Kristin, I ended up tearing a ligament in my leg and had to visit the hospital. Additionally, I discovered that my belongings were affected by mold and termite damage. I plan to consult my lawyer regarding this matter, emphasizing that individuals like Kristin should not be interacting with the general public. Thank you for your reply. Perhaps I'll give you a call when I'm not hobbling around. If you would like more information about what happened John was sitting right there, agreeing with everything Kristin said. As an older gentleman, I expected more from him. I didn't ask for money; I merely requested some time, yet there was a complete lack of compassion. Both of them could benefit from a workshop on empathy and customer service, learning that kindness shouldn't be reserved for sales, especially for those they will interact with over an extended period. I mentioned to my mother how nice Kristin was before we secured the unit, but now that we are committed, the true Kristin has emerged. It’s unfortunate that the kindness she demonstrated wasn’t sincere. Deceptive, insincere, two-faced and phony are the thoughts that arise instead.

My company has been using this location for years and never an issue. John is very helpful while remaining personable and professional. Top notch in my book

I have been at this location for 5 years now and I absolutely feel safe and secure here. The office staff are always so friendly and welcoming when I come in. I drive a semi and am gone most of the year but I’ve never had a single issue with my unit being messed with. Thank you to the best storage facility in North Brevard County.