iStorage

As a local Neapolitan… I've been in the Storage life for over 13 years. I've been to many places all over. Fred here at this location is the pinnacle of five star customer service. Service like it used to be, servers like it should be. I am very happy with his performance and his politeness. He is more than an asset to this company. I enjoy being here. If you need space for all your stuff, I highly recommend to come see Fred. 👍🏼☺️

We were so happy to find IStorage after searching several storage facilities in Naples. Fred, the property manager, was so accommodating and helpful and made us feel very comfortable with choosing this facility. Thank you Fred for all of your help and we look forward to a long relationship with IStorage!

A very nice facility and the manager is very nice. So if you’re looking for a storage facility, please go by and see Fred. He is very helpful an a excellent manager.

Fred was extremely helpful and courteous. Our experience was great. Would highly recommend this facility.

I started my reservation with iStorage May of 2024. I had unit #823 (just in case they give you that unit). I should have noticed the abundance of rodent traps throughout the property, and the proximity to a restaurant. Very little issues with the property and unit for the year until earlier this month, my wife, went to drop off some items to the unit and was greeted with an overwhelming smell of urine and feces. Upon closer inspection we found 2 dead rats inside of our unit. We quickly left iStorage for another storage company and I requested that my last months rent be reimbursed, due to loss of personal items (my wife’s wedding dress, children books, mementos, etc) and having to move out. I was told to file a claim via insurance (who have TERRIBLE reviews so, I’m sure I will get nowhere fast with them). I thought this was a relatively simple request and I could go on with my life without having to share these photos. Also, the unit had a water leak that destroyed some tools and items. Luckily it did not damage anything else. On a different note, I dealt with Fred for majority of the experience and he was pleasant and professional. ****edited response in regards to the response from the owner**** No. I won’t contact you. I emailed you before this review was posted and was told to file a claim with insurance. Kick rocks.