iStorage

I would like to give a shout out to Brandt who had patience with me in my crazy time of need for information. Thank you Brandt, I Very much Appreciate you 🤗 Awesome Customer Service 👏

We used "Hideaway" for years to keep our "treasures" in a place. iStorage took over this company. And we are getting the same good service. We just changed the size of our storage unit. And that worked out really well.

Brandt, was quick, efficient, honest, and most of all courteous of my time and expectations. I appreciate all those qualities in any business transaction. Jason

I wanted out of a storage unit that I had been in for 10 years, that would be Public Storage. The manager double charged me, lied to me then the company raised rates far to often and for too much $. So I went looking for another storage and found one a mile down the road and met the manager (Brandt) who didn’t lie to me, was professional and offered me a fair price which I have taken. I look forward to moving into this space and probably a second one next to it if needed. I hope that istorage treats there customers fairly and I don’t have to move again. Currently I am very glad to have made the change.

I’ve been a customer for a few years and was pleased when it was Hide-A-Way. Yearly increases were expected and manageable but were also clearly communicated with plenty of notice. However, as soon as it was bought by iStorage it jumped up $30 more a month without notice and when I inquired I was told it was an insurance fee. 5 months later it jumps up again an additional $25 without any communication or notice and I am told it is supply and demand. Appears they can randomly increase your price without notifying you whenever they want. Website still listed the previous price so apparently that does not matter either. I understand a yearly increase but 2 increases within a 5 month period without notice is ridiculous and a terrible way to treat customers.